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Universal Security Services Pty Ltd is a Melbourne based, family run Australian company, with senior management having been in the security industry for over 30 years. All technicians are qualified and licenced, as required by law. They also hold induction cards for a number of major property management companies.
The company philosophy is that “we do it once and we do it right”. We believe there is no room for cutting corners or installing inferior equipment, with technicians putting this core value into practice on a daily basis. Back Office staff pride themselves on quality customer service, with some clients having been with the company for over 20 years. You are a person, not a number, at Universal Security.
With the intention of meeting and exceeding customer expectations through professionalism and a commitment to quality work and customer service, Universal Security takes pride in providing the ultimate in security services, based on the core values of integrity, loyalty and trust.
Being in the industry for over 30 years has helped shape Universal Security’s team, as it has grown and developed as the industry has changed.
The company staffing policy reflects a range of employment opportunities for all, ranging from apprentices to Senior Electronic Technicians in the field, through to management and administrative staff with Engineering and Project Management experience in the Office.
Strong customer service skills are due in no small way to a number of the team coming from a hospitality background and it shows. It is an expectation of all who work at Universal Security that they take pride in achieving customer satisfaction and a quality of work that they would aspire to it were it their own business.